1.  INTERPRETATION AND DEFINITIONS

1.1  Definitions

The following terms have the meanings set out below wherever they appear in these Terms:

"Academy Licence" means a multi-seat institutional subscription purchased by an Academy Owner on behalf of Authorised Users, governed additionally by Section 6 of these Terms.

"Academy Owner" means a legal entity (such as a goalkeeping academy, club, school, university, sports organisation, summer camp operator or similar organisation) that has purchased an Academy Licence.

"Affiliate Partner" means an individual or organisation that has entered into a separate written Affiliate Agreement with INCISIV to promote the Service in exchange for commission or other agreed benefits.

"Application Store" means the digital distribution platform through which the Application was obtained: Meta Quest Store (operated by Meta Platforms, Inc.), PlayStation Store (operated by Sony Interactive Entertainment), or PICO Store (operated by ByteDance Ltd).

"Authorised User" means an individual permitted by an Academy Owner to access the Service under an Academy Licence, including players, athletes and coaching staff.

"Consumer" means a natural person who purchases access to the Service for personal, non-commercial use.

"Direct Purchase" means a subscription or licence purchased directly from INCISIV through our Stripe-powered checkout at incisiv.tech, rather than through an Application Store.

"Minor" means any individual under the age of 18, or the age of majority in their country of residence if higher.

"Service" means all INCISIV software products, applications, companion apps, websites and related services, including CleanSheet Pro, CleanSheet Soccer and NeuroFitXR.

"Stripe" means Stripe, Inc., the payment processor used by INCISIV for Direct Purchases.

"Subscription" means a recurring paid licence to access the Service for the period selected at purchase.

1.2  Interpretation

References to “including” or “such as” are illustrative and do not limit the generality of the preceding words. Headings are for convenience only. References to legislation include any re-enactment or amendment thereof.

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2.  ACCEPTANCE OF TERMS

2.1  By accessing or using the Service in any way — including purchasing a Subscription, downloading the Application, or permitting another person to use the Service under your account — you confirm that you have read, understood and agree to these Terms and our Privacy Policy.

2.2  If you are an Academy Owner purchasing an Academy Licence, you additionally confirm that you have authority to bind your organisation to these Terms.

2.3  If you are a parent or guardian completing a purchase on behalf of a Minor Consumer, you confirm that you have reviewed these Terms and consent to the Minor's use of the Service in accordance with Section 7.

2.4  If you do not agree to these Terms, you must not use the Service. You may request a refund in accordance with Section 9.

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3.  DESCRIPTION OF THE SERVICE

3.1  INCISIV creates and operates virtual reality training and performance software. The Service is available on multiple platforms and through multiple purchase routes:

• Via the Meta Quest Store, PlayStation Store or PICO Store — subject to these Terms and the relevant Application Store's own terms and conditions;
• Via Direct Purchase at incisiv.tech — subject to these Terms and the Stripe terms of service;
• Via an Academy Licence sold directly by INCISIV — subject to these Terms and any separate written agreement between INCISIV and the Academy Owner.

3.2  Where the Service is obtained through an Application Store, billing, payment and refund processes for that transaction are governed by the Application Store's own terms. INCISIV has no control over and assumes no responsibility for those processes.

3.3  INCISIV reserves the right to modify, update, suspend or discontinue any part of the Service at any time. Where a material change would adversely affect your use of a paid Subscription, INCISIV will provide at least 30 days' prior notice.

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4.  SUBSCRIPTIONS AND DIRECT PURCHASES

4.1  Consumer Subscriptions (Application Store)

4.1.1  When you purchase a Subscription through an Application Store, payment is processed and managed by that Application Store. All billing queries, cancellations and refund requests in respect of that transaction must be directed to the Application Store.

4.1.2  Subscriptions purchased through an Application Store auto-renew unless cancelled through that Application Store's account management settings before the renewal date. Please consult the Application Store's help pages for instructions on how to manage or cancel your Subscription.

4.2  Direct Purchases via Stripe

4.2.1  When you purchase a Subscription or Academy Licence directly from INCISIV via our Stripe checkout, payment is processed by Stripe on our behalf. By completing a Direct Purchase you confirm that you accept these Terms and our Privacy Policy, and you authorise INCISIV to charge your chosen payment method on a recurring basis for the period selected.

4.2.2  Direct Purchase Subscriptions are billed monthly or annually in advance. Subscriptions auto-renew automatically at the end of each billing period unless cancelled before the renewal date via your account settings at incisiv.tech or by contacting us at support@incisiv.tech. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued unless required by applicable law.

4.2.3  All prices are displayed exclusive of VAT or applicable sales tax, which will be added where required by law. Prices are shown in the currency applicable to your region at checkout and may be updated from time to time. We will provide at least 30 days' notice of any price increase affecting your existing Subscription before it takes effect.

4.2.4  If a Direct Purchase payment fails, INCISIV may suspend access to the Service until payment is received. INCISIV will notify you of a failed payment and allow a reasonable period to update your payment details before suspension.

4.3  Cooling-Off Period (UK and EU Consumers)

4.3.1  If you are a Consumer based in the United Kingdom or European Union, you have a statutory right to cancel a Direct Purchase within 14 days of the date of purchase without giving any reason (the “Cooling-Off Period”).

4.3.2  By ticking the acknowledgement box at checkout and beginning to use the Service immediately, you expressly request that the Service commences before the end of the Cooling-Off Period. You acknowledge that if you exercise your right to cancel during the Cooling-Off Period after the Service has commenced, you will be charged a proportionate amount for the portion of the Service you have received.

4.3.3  To exercise your right to cancel within the Cooling-Off Period, contact us at support@incisiv.tech with the subject line “Cancellation Request”. We will process your refund within 14 days of receiving a valid cancellation request.

4.3.4  The Cooling-Off Period does not apply to Academy Licences purchased by Academy Owners acting in a business capacity.

4.4  Free Trials

4.4.1  INCISIV may offer free trial periods. Unless cancelled before the end of the trial period, the Subscription will automatically convert to a paid Subscription and your payment method will be charged. You will be informed of the trial duration and the price that will apply on conversion at the time the trial is offered.

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5.  AFFILIATE PARTNER PROGRAMME

5.1  INCISIV operates an Affiliate Partner Programme through which coaches, influencers, camp operators and other partners may promote the Service in exchange for commission or other agreed benefits. Participation in the Affiliate Partner Programme is subject to a separate written Affiliate Agreement, which must be signed before any affiliate activity commences. These Terms apply to Affiliate Partners in addition to the Affiliate Agreement; in the event of conflict, the Affiliate Agreement prevails.

5.2  Affiliate Partners must not make false or misleading representations about the Service, offer unauthorised discounts, or engage in any promotional activity that would bring INCISIV into disrepute. INCISIV reserves the right to terminate an Affiliate Agreement with immediate effect for material breach of these obligations.

5.3  Commission is calculated and paid in accordance with the Affiliate Agreement. INCISIV tracks affiliate referrals through unique promo codes issued to each Affiliate Partner via our affiliate management platform. Commissions are only payable on valid, non-refunded transactions.

5.4  Affiliate Partners are independent contractors. Nothing in these Terms or any Affiliate Agreement creates an employment, agency or partnership relationship between an Affiliate Partner and INCISIV.

5.5  Affiliate Partners are solely responsible for complying with all applicable laws and regulations in their jurisdiction in connection with their promotional activities, including tax obligations, disclosure requirements and any applicable advertising standards. Where an Affiliate Partner is subject to institutional rules (such as those of a school district, collegiate athletic association, or similar body) that restrict the receipt of personal compensation, INCISIV offers alternative benefit structures (such as institutional equipment credits or complimentary licences) in lieu of cash commission, as agreed in the Affiliate Agreement.

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6.  ACADEMY LICENCES — ADDITIONAL TERMS FOR ACADEMY OWNERS

This Section applies to all Academy Owners — organisations or individuals who purchase a multi-seat Academy Licence on behalf of players, athletes or other Authorised Users. If you are purchasing a licence solely for your own personal use, this Section does not apply.

6.1  Nature of the Academy Licence

6.1.1  An Academy Licence grants the Academy Owner the right to allow a specified number of Authorised Users (as set out in the licence order) to access the Service for the licence period. The Academy Owner is responsible for managing access, including adding and removing Authorised Users within the permitted seat count.

6.1.2  Academy Licences are non-transferable between organisations. If an Academy Owner wishes to transfer a licence to a different entity, they must contact INCISIV at support@incisiv.tech to arrange a formal transfer.

6.1.3  Academy Licences are billed annually in advance via Direct Purchase unless otherwise agreed in writing. Cancellation before the end of the licence period does not entitle the Academy Owner to a pro-rata refund of unused months, unless INCISIV agrees otherwise in writing or applicable law requires a refund.

6.2  Academy Owner Responsibilities

6.2.1  The Academy Owner is the data controller in respect of all personal data relating to Authorised Users processed through the Service, and INCISIV acts as a data processor on the Academy Owner's behalf. The parties' respective data protection obligations are as described in INCISIV's Privacy Policy and, where a separate Data Processing Agreement is in place, that agreement.

6.2.2  The Academy Owner is responsible for:

• ensuring that all Authorised Users are made aware of these Terms and INCISIV's Privacy Policy before they first access the Service;
• obtaining all necessary consents from Authorised Users (and, where Authorised Users are Minors, from their parents or legal guardians) before providing them with access, including any consents required under applicable data protection law;
• ensuring that Authorised Users comply with these Terms;
• maintaining the confidentiality of account credentials and not sharing login details beyond the permitted number of Authorised Users;
• promptly notifying INCISIV at support@incisiv.tech if they become aware of any unauthorised access to or use of the Service under their Academy Licence.

6.2.3  INCISIV may, at its discretion, provide the Academy Owner with access to aggregated or individual Authorised User performance data through the Service or companion application. The Academy Owner must use such data only for legitimate coaching, training and player development purposes, and must not share identifiable player performance data with third parties (including parents and guardians) without the relevant player's consent, or where the player is a Minor, without the consent of their parent or legal guardian.

6.2.4  Where an Academy Owner permits Minors to use the Service under an Academy Licence, the Academy Owner warrants that it has:

• obtained verifiable parental or guardian consent for each Minor Authorised User prior to that Minor accessing the Service;
• provided parents and guardians with a copy of, or a link to, INCISIV's Privacy Policy and these Terms;
• ensured that an appropriate adult is present or accessible when Minors are using VR hardware as part of the Service, in accordance with the hardware manufacturer's own safety guidelines.

6.2.5  INCISIV strongly recommends that Academy Owners follow all relevant safeguarding policies and codes of conduct applicable in their jurisdiction when facilitating the use of the Service by Minors. INCISIV accepts no liability for the Academy Owner's failure to comply with applicable safeguarding obligations.

6.3  Liability of Academy Owners

6.3.1  The Academy Owner indemnifies and holds harmless INCISIV from and against any claims, losses, damages, costs (including reasonable legal fees) and liabilities arising out of or in connection with: (a) the Academy Owner's failure to obtain required parental or guardian consents; (b) any breach by an Authorised User of these Terms; or (c) any failure by the Academy Owner to comply with applicable data protection law in respect of Authorised User personal data.

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7.  MINORS AND PARENTAL CONSENT

7.1  The minimum age to use our Services is 10 years old, in line with Meta’s published guidelines for VR headset usage. We do not knowingly collect personal data from users under 10 without verifiable parental or guardian consent.

7.2  If you are between 10 and 17 years of age (or under the age of majority in your country), you may only use the Service with the involvement and consent of a parent or legal guardian. A parent or legal guardian must review these Terms and our Privacy Policy, and must complete any purchase or account registration on your behalf.

7.3  By completing a purchase or registration for a Minor, a parent or legal guardian confirms that they:

• have read and agree to these Terms and INCISIV's Privacy Policy on behalf of the Minor;
• consent to the collection and processing of the Minor's performance data as described in the Privacy Policy;
• accept full responsibility for the Minor's compliance with these Terms;
• acknowledge and accept the VR hardware manufacturer's recommended age guidelines for the device used to access the Service.

7.4  Parents and guardians may request access to, correction of, or deletion of a Minor’s personal data at any time by contacting support@incisiv.tech.

7.5  If INCISIV discovers that personal data has been collected from a user under 10 without verifiable parental consent, it will delete that data promptly unless and until appropriate consent is obtained.

7.6  United States — COPPA: The minimum age for the Service is 10. However, the United States Children’s Online Privacy Protection Act (“COPPA”) imposes additional requirements where users are under 13 and located in the United States. Parents, coaches and/or Academy Owners in the United States who permit children under 13 to access the Service are responsible for ensuring that appropriate COPPA-compliant consent has been obtained before access is granted.

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8.  ACCEPTABLE USE

8.1  You may use the Service only for its intended purpose — personal or organisational training, development and performance analysis — and in accordance with these Terms and all applicable laws.

8.2  You must not:

• copy, modify, distribute, sell, sublicense or otherwise exploit any part of the Service or its content without INCISIV's prior written consent;
• reverse engineer, decompile or attempt to extract source code from the Service;
• use the Service for any unlawful purpose or in any way that could damage, disable, overburden or impair it;
• use automated means (including bots, scrapers or scripts) to access or interact with the Service;
• share account credentials with anyone who is not an Authorised User under your licence;
• attempt to gain unauthorised access to any part of the Service, INCISIV's systems, or any third-party systems connected to the Service;
• upload or transmit any content that is unlawful, harmful, defamatory, infringing or otherwise objectionable.

8.3  INCISIV may suspend or terminate your access to the Service immediately and without prior notice if you breach this Section 8 or any other material provision of these Terms.

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9.  CANCELLATION AND REFUNDS

9.1  Application Store Purchases: Cancellation and refund rights for purchases made through an Application Store are governed solely by that Application Store's policies. INCISIV has no ability to process refunds for Application Store transactions and cannot override Application Store decisions. Please contact the relevant Application Store directly.

9.2  Direct Purchase Subscriptions (Consumer): You may cancel a Direct Purchase Subscription at any time via your account settings at incisiv.tech or by emailing support@incisiv.tech. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the paid period. INCISIV does not issue partial-period refunds on cancellation outside the Cooling-Off Period unless required by applicable law.

9.3  Direct Purchase — Cooling-Off Period: As described in Section 4.3, UK and EU Consumers have a 14-day cooling-off right from the date of a Direct Purchase. See Section 4.3 for full details.

9.4  Academy Licences: Academy Licences are billed annually and are non-refundable after the Cooling-Off Period (where applicable) unless INCISIV has materially failed to deliver the Service as described. If INCISIV permanently discontinues a product that forms a material part of an active Academy Licence, INCISIV will offer a pro-rata refund of the unused licence period.

9.5  Service Faults: If an In-App Purchase or feature does not work as described following a successful download, INCISIV will investigate and take reasonable steps to provide a replacement, patch or refund. Contact support@incisiv.tech describing the fault. INCISIV will not charge you to remedy a verified fault.

9.6  Auto-Renewal Reminder: INCISIV will send a reminder notification before any annual Direct Purchase Subscription renews. It is your responsibility to ensure your contact details are kept up to date in your account settings to receive this notification.

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10.  INTELLECTUAL PROPERTY

10.1  The Service and all of its content — including software, code, text, graphics, images, audio, video, user interface designs and training methodologies — are the exclusive property of INCISIV and its licensors and are protected by copyright, trademark, database rights and other intellectual property laws in the United Kingdom and internationally.

10.2  INCISIV grants you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for the purposes set out in these Terms and your applicable subscription or licence tier. No other rights are granted.

10.3  INCISIV's trademarks, logos and trade dress may not be used in connection with any product, service or promotional material without INCISIV's prior written consent, except as expressly permitted in a written Affiliate Agreement.

10.4  Any feedback, suggestions or ideas you provide to INCISIV regarding the Service (“Feedback”) may be used by INCISIV without restriction or compensation to you. By submitting Feedback you assign all rights in that Feedback to INCISIV. If assignment is ineffective for any reason, you grant INCISIV a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify and exploit the Feedback without restriction.

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11.  DATA AND PRIVACY

11.1  INCISIV collects and processes personal data in accordance with its Privacy Policy, available at incisiv.tech/privacy. The Privacy Policy forms part of the agreement between you and INCISIV and should be read alongside these Terms.

11.2  Performance data (including reaction times, movement metrics and in-app scores) generated through your use of the Service is linked to your username and may be visible on leaderboards within the companion application and, where applicable, on the platform's own leaderboard systems (such as Meta's global leaderboard), subject to that platform's privacy settings.

11.3  INCISIV may transfer personal data to countries outside the United Kingdom and European Economic Area. Where it does so, INCISIV uses legally recognised transfer mechanisms such as the UK Addendum to the EU Standard Contractual Clauses to ensure an adequate level of protection. Further details are set out in the Privacy Policy.

11.4  You have rights in respect of your personal data, including rights to access, correct, delete and port your data. To exercise these rights, contact support@incisiv.tech. Academy Owners and Authorised Users should also refer to Section 6.2.3.

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12.  LIMITATION OF LIABILITY

12.1  Nothing in these Terms excludes or limits INCISIV's liability for: (a) death or personal injury caused by INCISIV's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

12.2  Subject to Section 12.1, INCISIV's total aggregate liability to you under or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the greater of: (a) the total amounts paid by you to INCISIV in the 12 months immediately preceding the event giving rise to the claim; or (b) £100.

12.3  Subject to Section 12.1, INCISIV shall not be liable to you for any: (a) loss of profits; (b) loss of revenue; (c) loss of data; (d) loss of business opportunity; (e) indirect, special or consequential loss; or (f) loss arising from your reliance on the Service as a substitute for professional coaching or medical advice — whether or not INCISIV was advised of the possibility of such losses.

12.4  The Service is provided as a training aid and performance tool. It is not a substitute for qualified coaching, physical training supervision or medical advice. INCISIV makes no representation that use of the Service will improve any player's on-field performance or prevent injury.

12.5  Some jurisdictions do not permit the exclusion or limitation of certain implied warranties or liabilities. Where such restrictions apply, the limitations in this Section shall apply to the greatest extent permitted by applicable law.

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13.  WARRANTIES AND DISCLAIMERS

13.1  INCISIV warrants that the Service will be provided with reasonable care and skill and that any Direct Purchase subscription will provide access to the Service materially as described at the time of purchase.

13.2  Subject to Section 13.1 and to the extent permitted by applicable law, the Service is provided “as is” and “as available” without warranty of any kind — express, implied, statutory or otherwise — including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement.

13.3  INCISIV does not warrant that the Service will be uninterrupted, error-free, free from viruses or other harmful components, or that errors will be corrected. INCISIV will use reasonable endeavours to resolve service disruptions promptly.

13.4  The Service depends in part on third-party platforms (including Application Stores and hardware manufacturers). INCISIV is not responsible for downtime, policy changes or other issues affecting the Service that arise from the actions or decisions of those third parties.

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14.  TERMINATION

14.1  INCISIV may terminate or suspend your access to the Service immediately and without prior notice if you materially breach these Terms and fail to remedy the breach (where the breach is capable of remedy) within 14 days of written notice from INCISIV.

14.2  INCISIV may terminate your access immediately and without notice for: (a) serious or repeated breaches of Section 8 (Acceptable Use); (b) fraudulent or abusive behaviour; or (c) any conduct that INCISIV reasonably believes poses a risk to the safety of other users or to INCISIV's systems.

14.3  You may terminate your use of the Service at any time by cancelling your Subscription in accordance with Section 9. Termination does not entitle you to a refund except as set out in Section 9.

14.4  On termination for any reason: (a) all licences granted to you under these Terms cease immediately; (b) you must stop using the Service; and (c) INCISIV may delete your account and associated data in accordance with its data retention policy as described in the Privacy Policy. Sections 10, 12, 13, 15 and 17 survive termination.

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15.  GOVERNING LAW AND DISPUTES

15.1  These Terms are governed by and construed in accordance with the laws of Northern Ireland, without regard to its conflict of law provisions.

15.2  If you have a complaint or dispute regarding the Service, please contact us first at support@incisiv.tech. We will endeavour to resolve complaints informally within 14 days of receipt.

15.3  If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Northern Ireland, except that:

• If you are a Consumer resident in another part of the United Kingdom or in the European Union, you may also bring proceedings in the courts of your country of residence, and INCISIV may bring proceedings against you in your country of residence.
• Nothing in this clause affects your statutory rights as a Consumer.

15.4  EU Consumers: The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. INCISIV is not obligated to participate in alternative dispute resolution but may agree to do so at its discretion.

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16.  CHANGES TO THESE TERMS

16.1  INCISIV may update these Terms from time to time. We will notify you of material changes by: (a) posting the updated Terms at incisiv.tech/terms with the revised effective date; and (b) sending an email notification to your registered email address at least 30 days before the changes take effect for active paid Subscriptions.

16.2  Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your Subscription before the effective date of the change. Where a material change would be to your detriment, you may cancel your Subscription without penalty and receive a pro-rata refund of any unused prepaid period.

16.3  Previous versions of these Terms are available on request from support@incisiv.tech.

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17.  GENERAL

17.1  Entire Agreement:  These Terms, together with INCISIV's Privacy Policy and any applicable Affiliate Agreement or separate written licence agreement, constitute the entire agreement between you and INCISIV in relation to the Service and supersede all prior agreements and understandings.

17.2  Severability:  If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, it will be severed. The remaining provisions continue in full force and effect.

17.3  Waiver:  INCISIV's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any future occasion.

17.4  Assignment:  You may not assign or transfer your rights or obligations under these Terms without INCISIV's prior written consent. INCISIV may assign these Terms in connection with a merger, acquisition or sale of substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

17.5  Third-Party Rights:  These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that an Academy Owner's Authorised Users may rely on the use rights granted in Section 3 to the extent permitted by the Academy Owner's licence.

17.6  Language:  These Terms are drafted in English. If translated, the English version shall prevail in the event of any inconsistency.

17.7  Force Majeure:  INCISIV shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond INCISIV's reasonable control, including acts of God, government action, pandemic, or third-party platform outages.

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18.  CONTACT US

For any questions, complaints or requests relating to these Terms or the Service, please contact:

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INCISIV Ltd

18 Ormeau Avenue, Belfast, BT2 8HS, United Kingdom

Email: support@incisiv.tech

Website: incisiv.tech

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Document version: 1 March 2026. This document replaces all previous versions of INCISIV's Terms of Service. Previous versions are available on request.

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